Flowpark Terms & Conditions


Last Updated: October 14, 2025

This website/app (collectively, the “Service”) is provided by Flowpark LLC, a limited liability company organized under the laws of the State of New Mexico, USA. The terms "we", "us", "our" and "Flowpark" refer to Flowpark LLC. The terms "You" and "User" refer to visitors and users of the Service.

The Service is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Agreement"). By accessing or using this Service in any manner, you agree to be bound by the Agreement and represent that you have read and understood its terms. Please read the Agreement carefully, as it contains information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. If you do not accept all of these terms and conditions, you are not authorized to use this Service.

You warrant that you possess the legal authority to enter into this Agreement under the applicable laws and to use the Service in accordance with all terms and conditions herein.


Privacy Policy

Flowpark believes in protecting your privacy. Any personal information you provide to us during your use of the Service will be used in accordance with our Privacy Policy. Our Privacy Policy forms a part of this Agreement and may be reviewed at https://getflowpark.com/privacy-policy.


Accounts, Security, and User Conduct

To use certain features of the Service, you must register for an account. You agree to provide current, complete, and accurate information during the registration process, including, but not limited to, your name, email address, mobile phone number, vehicle license plate number(s), and payment method details. It is your responsibility to maintain the accuracy of this information. Any loss or penalty caused by your failure to provide accurate information is your responsibility.

You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Flowpark immediately of any unauthorized use of your account or any other breach of security. Flowpark is not liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge.

You agree not to: (a) access, monitor or copy any content or information from this Service using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission; (b) take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure; (c) "frame", "mirror" or otherwise incorporate any part of this Service into any other website without our prior written authorization; or (d) attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Flowpark in connection with the Service; or e) use the Service for any unlawful purpose or in any way that interrupts, damages, or impairs the service or its reputation.


Use of Parking Payment Services

You activate Flowpark's mobile payment for parking services (“Parking Services”) by using the Flowpark app or website. You are solely responsible for correctly entering all required parking information, including the specific parking location/zone number, vehicle license plate, and parking duration. Incorrect information may result in a parking violation.

  1. No Guarantee of Parking Space: Use of the Parking Services does not guarantee you a parking space. You may only activate the Parking Services after you have found an available, legal parking spot.
  2. Primacy of Signage and Officials: All notices, signs, and instructions from parking operators, traffic attendants, or other authorized personnel at the parking location shall take precedence over any information you receive from Flowpark. You are responsible for observing and obeying all applicable parking rules and regulations.
  3. Confirmation and Responsibility: Your parking session is only validly started when you have received a confirmation within the app and/or via email/SMS. You are responsible for ensuring you have received this confirmation before leaving your vehicle unattended. You are responsible for any fine, ticket, or penalty charge issued to your vehicle.
  4. Service Unavailability: In the event that the Flowpark app or its services are unavailable, you must pay for parking using an on-site payment machine or other approved method. A service outage does not grant free parking.
  5. Parking Enforcement: Flowpark is not responsible for any fines, parking tickets, penalty notices, or vehicle impoundments you may incur. You are solely responsible for resolving any disputes regarding such penalties directly with the relevant parking authority or enforcement agency.
  6. Authorization and Refund Policy: By initiating and confirming a parking session through the Service, you expressly authorize Flowpark to charge your selected payment method for the total amount displayed. All payments are final and non-refundable once a parking session has commenced, except at our sole discretion or as required by law. For details on specific refund eligibility, please review our customer-facing Refund Policy, which is available on  https://getflowpark.com/refund-policy.


Role as a Payment Platform and Disclaimer of Parking Services

You acknowledge and agree that Flowpark is an independent payment platform that facilitates transactions between you and the owners, operators, or managers of the parking facilities ("Parking Providers"). Flowpark is not the owner or operator of any parking facility, nor are we an agent for any Parking Provider. We do not provide the physical parking service.
As such, Flowpark assumes no liability or responsibility for any aspect of the parking service provided by the Parking Provider. All disputes or issues arising from the physical act of parking must be resolved directly between you and the relevant Parking Provider. This includes, but is not limited to, disputes concerning:
  • The safety of your person or property at a parking facility, including any vehicle damage, theft, or personal injury.
  • The issuance of any parking ticket, fine, penalty, or the towing or immobilization (booting) of your vehicle.
  • The availability of parking spaces at a location.
  • The accuracy of pricing, hours, or parking regulations displayed at the physical parking location. On-site signage and directions from personnel always supersede information in the app.
  • The condition of the parking facility or any services offered by the Parking Provider.
Your transaction through Flowpark is a payment for the right to park as granted by the Parking Provider. The service itself is delivered entirely by the Parking Provider, and your use of their facility is subject to their own rules, regulations, and terms.


Mobile Services and Fees

Use of the Service requires a mobile device, wireless data service, and may require text messaging (SMS) capabilities. You are solely responsible for obtaining and paying for these services and any corresponding fees from your mobile carrier, including but not limited to all data and text message charges. Flowpark is not responsible for any overage charges or fees you may incur from your mobile carrier. The Service may not be compatible with all mobile devices or carriers.


Third Party Content

The Service may contain links to external third-party websites. Flowpark does not guarantee, approve, or endorse the information or products available on these websites. We do not operate or control and have no responsibility for the information, products and/or services found on any external sites. Users of the Service assume complete responsibility and risk in their use of any external sites.


Intellectual Property

All material, data and information included on the Service (the “Content”) is the property of, or licensed to, Flowpark and is protected by international copyright and trademark laws. Any unauthorized use of the Content is prohibited. Copying, transmission, reproduction, posting or redistribution of the Content is strictly prohibited without the prior written permission of Flowpark.


Indemnity

You agree to defend and indemnify Flowpark and its affiliates, officers, directors, employees, and agents from and against any claims, causes of action, demands, losses, damages, fines, penalties or other costs or expenses of any kind, including reasonable legal and accounting fees, brought by third parties as a result of: (a) your breach of this Agreement; (b) your violation of any law or the rights of a third party; (c) your use of the Service; or (d) the theft, misappropriation or disclosure of your user credentials.


Modifications to the Service and Terms

Flowpark may change, add, or delete the terms of this Agreement in its sole discretion where it deems it necessary for legal, regulatory, or technical purposes, or due to changes in the Service. Your continued use of the Service after such a modification signifies your acceptance of the updated Agreement. We may also change, suspend, or discontinue any aspect of the Service at any time without notice or liability.


Warranty Disclaimer

THE SERVICE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, FLOWPARK EXPLICITLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Flowpark makes no representations about the accuracy or functionality of the Service and makes no warranty. that the Service will be uninterrupted, timely, secure, or error-free.  In no event is Flowpark liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Service. Your acceptance of this limitation of liability is an essential term of this Agreement and you acknowledge that Flowpark would not grant access to the Service without your agreement to this term.


Dispute Resolution, Governing Law, and Jurisdiction

Before initiating arbitration, you agree to first provide us with an opportunity to resolve your claim. Please send a written description of your claim, along with your contact information, to notices@getflowpark.com. We agree to negotiate with you in good faith to resolve the claim. If we are unable to resolve the claim within forty-five (45) days of receiving your written description, you may proceed to file an arbitration claim. You agree that this informal dispute resolution process is a prerequisite and condition precedent to initiating any arbitration proceedings.


Governing Law and Jurisdiction

Any dispute or legal action arising under this Agreement will be subject to binding arbitration by a single Arbitrator with the American Arbitration Association (AAA). The Agreement will be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law principles. Venue for any arbitration or litigation will be held in Delaware.


General Provisions

Force Majeure: Flowpark will not be held responsible for any delay or failure in performance caused by events beyond our reasonable control. Waiver: The waiver by any party of any breach of this Agreement will not be construed to be a waiver of any succeeding breach. All waivers must be in writing. Severability: If any term of this Agreement is found to be unlawful or unenforceable, that clause shall be deemed severable from the remaining clauses, which will remain in full force and effect. Entire Agreement: This Agreement constitutes the entire agreement between the User and Flowpark and shall supersede all other communications between the parties with respect to the subject matter hereof.

Contact Information
For answers to your questions, you may contact us at notices@getflowpark.com